;

How we’re improving fault-finding and charger uptime

25th August 2019


When you first start driving an Electric Vehicle, it is an exciting yet nerve-racking experience. The thrill of instant torque and the serenity of a silent vehicle matched against the inevitable range-anxiety we have all faced at some point in our EV lives.

However, range anxiety is often something we worry about for no good reason. A more significant worry, or perhaps the root cause of many EV drivers anxiety, is uptime, or the availability of chargers.

A recent study published by Nissan shows that electric vehicle charging infrastructure is growing considerably in the UK. The report indicates that the current number of EV charging stations has risen to over 9000, rising above the 8400 traditional petrol stations which remain open in the UK today. Such a statistic is encouraging for the EV community. However, we should remember that EV drivers need charge points which are; working, easy to access, in a suitable location, and controlled by a trustworthy network.
 
At Alfa Power, we are continuously monitoring and discussing the feedback and comments we receive from our customers. Their input helps us improve as a company. It helps us make sure we provide the best possible service while also instilling confidence in our network.

Our desire to provide the best customer service on the most reliable network has led us to develop a new fault-finding mechanism for our systems. This new tool helps us to identify potential issues or queries before our customers visit a charger and report a problem.
 
As a company of EV drivers, an internal discussion was also carried out to explore the worries, issues and anxieties associated with driving an electric vehicle. We identified that the worst possible scenario is when you arrive at a charger, and the charger isn’t working or is out of service.

To combat this issue, we’ve have spent time with numerous hardware manufacturers and partners to identify the type of problems customers are facing while charging. This research helped us identify that signal connections can be a problem, along with the time taken to perform a “handshake”.

The handshake between the charger and the vehicle, which usually takes between 10-30 seconds, provides critical information for the charge session. The information provided establishes the SoC (Start of Charge), vehicle type, battery size and other environmental factors. These checks allow for the charger to give the maximum power required to the vehicle over a period of time. This process ensures you get the best possible power from the charger.

As signal connectivity can sometimes cause an issue, we also worked closely with our SIM provider to establish and implement a failover mechanism. This mechanism allows the SIM card inside our charger to roam and change networks when the signal strength is too low.

To maximise charger uptime, we are also working on various tools to help us identify issues before they affect end-users. These tools will allow us to get our team out to a site quickly, identify the problem and fix/propose a resolution for the issue.
 
We are continuously working on using the latest technology to integrate with our chargers, ensuring uptime is at its optimal levels. The feedback provided by our customers is crucial and is helping us to improve the Alfa Power charging experience.

More Recent News


Card image
14 November 2019
Alfa Power Scoops Prestigious Industry Award
Read More
Card image
29 September 2019
Does a horse react to an EV? Yay or Neigh
Read More
Card image
22 September 2019
How Jeff Bezos just helped us on the Road To Zero.
Read More
Card image
15 September 2019
Can the national grid cope with demand from electric cars?
Read More
Card image
08 September 2019
Will changes in planning regulations make a difference to EV uptake?
Read More
Card image
01 September 2019
Is size everything?
Read More
Card image
25 August 2019
How we’re improving fault-finding and charger uptime
Read More
Card image
18 August 2019
Alfa Power wages war on ICEing
Read More
Card image
11 August 2019
Motorsport, Electric Cars & Renewable Energy: A Fans Perspective
Read More
Card image
04 August 2019
Why incentives for taxi drivers aren’t working
Read More
Card image
28 July 2019
Will extreme heat affect my EV charging session?
Read More
Card image
21 July 2019
Alfa Power welcomes changes to planning guidance
Read More
Card image
14 July 2019
The importance of innovation
Read More
Card image
07 July 2019
Golf Clubs - Are you hitting the green in regulation?
Read More
Card image
30 June 2019
New OLEV regulations come into effect on July 1st
Read More
Card image
25 April 2019
Alfa Power venture into London
Read More
Card image
08 April 2019
Alfa Power installs 70kW rapid charger in Nottingham
Read More
Card image
13 March 2019
One fob. Two networks.
Read More
Card image
15 February 2019
The Death of the Petrol Station
Read More
Card image
11 January 2019
DC charger on the A1
Read More
Card image
10 January 2019
Rutland’s first fast EV charger
Read More
Card image
30 November 2018
Alfa Power aims to awaken a sleeping giant
Read More
Card image
17 November 2018
Launch of 60kW EV charger at Huddersfield
Read More
Card image
16 November 2018
Alfa Power launch UK’s first 120kW EV Charger
Read More
Card image
10 November 2018
Victoria Service Station launch event
Read More
Card image
09 November 2018
Cabinet member to switch on multiple chargers on November 15
Read More
Card image
02 November 2018
Celebration for 60kW charger at Brighouse Crown Service Station
Read More
Card image
13 October 2018
How long does it take to charge an EV?
Read More
Card image
13 October 2018
How much does it cost to charge an EV?
Read More
Card image
04 October 2018
Alfa Power arrives!
Read More
Card image
04 October 2018
Is your car eligible for an OLEV home charge grant?
Read More
Card image
20 September 2018
Alfa Power hosts MOBA event
Read More
Card image
15 October 2020
Alfa Power Join Octopus Energy’s Electric Juice Network
Read More
Card image
01 August 2020
Alfa Power to Offset Carbon Emissions
Read More
Card image
01 September 2020
Find the Perfect EV Charger for Your Business
Read More
Card image
19 August 2020
Alfa Power Start To Offer Contactless Solutions
Read More
Card image
06 November 2020
Alfa Power Offset Carbon Emissions With Make it Wild
Read More
Card image
11 November 2020
Do Electric Cars Reduce Your Carbon Footprint?
Read More
Card image
18 November 2020
5 Tips On How To Increase Electric Car Range
Read More
Card image
14 January 2021
5 Reasons You Should Buy An Electric Car In 2021
Read More
Card image
28 January 2021
Why Your Business Needs To Install An EV Charger in 2021
Read More
Card image
25 February 2021
Alfa Power Joins Bonnet App
Read More
Copyright © 2021 Alfa E-Charge Ltd | Reg No. 11119473
This websites uses cookies to ensure you get the best experience on our website. Learn More