Customer Service FAQ’s

Got a support related question? Let us help you.

How much does it cost to charge my EV?

Currently, our standard rate is £0.25p per kWh for both AC and DC chargers on our network. When using the QR code as a payment method, the cost is £0.33p per kWh.

How do I register to use the Alfa Power network?

You must download the My Alfa Power App from the iOS or Google Play Store.

Once downloaded, navigate to the Log in tab at the bottom of the page.

Enter your email address, create and confirm your password, then press ‘Join’.

You must accept our terms & conditions and privacy policy to create an account.

Do I have to download the app?

To use the app or RFID as a payment method, you must download the app. The app also allows you to manage your account.

If you would like to use a QR code as a method of payment, then it is not necessary to download the app.

How do I charge on your fast chargers?

With the Alfa Power fast charger, you may use an RFID fob, a QR code or the My Alfa Power app.

RFID Fob:

  • Connect your cable to both your car and the charger.
  • Tap your RFID fob to start charging.
  • Once finished, tap your RFID to end the charge.
  • Remove the cable from the charger.

QR Codes:

  • Connect your cable to both your car and the charger.
  • Scan the QR code using the camera on your phone or a QR reader app.
  • Follow the on-screen instructions for payment.
  • Press ‘Start’ to initiate the charge on your mobile.
  • Once finished, press ‘End’.
  • Remove the cable from the charger.

My Alfa Power App:

  • Connect your cable to both your car and the charger.
  • Open the My Alfa Power app on your smartphone.
  • Tap the marker on the map (location must be on).
  • Tap the location name. (e.g. Brighouse Service Station).
  • Select the connector you wish to use.
  • Select ‘Start’.
  • Once finished, press ‘Stop charging’.

How do I charge on your rapid chargers?

With the rapid charger, you may use an RFID fob, a QR code or the My Alfa Power app. The steps to use these methods are the following:

RFID Fob:

  • Connect the cable to your vehicle.
  • Select the correct connector from the screen on the charger.
  • Tap your RFID fob on the panel above the screen to start charging.
  • Once finished, press ‘End’ on the screen.
  • Tap your RFID on the panel above the screen.
  • Remove the connector.

QR Codes:

  • Connect the cable to your vehicle.
  • Select the correct connector from the screen on the charger.
  • Scan the QR code using the camera on your phone or a QR reader app.
  • Follow the on-screen instructions for payment.
  • Press ‘Start’ on your mobile.
  • Once finished, press ‘End’.
  • Remove the connector.

My Alfa Power App:

  • Connect the cable to your vehicle.
  • Open the My Alfa Power app on your smartphone.
  • Tap the marker on the map (location must be on).
  • Tap the location name.
  • Select the connector you wish to use.
  • Select ‘Start’.
  • Once finished, press ‘Stop charging’.

How do I order an RFID fob?

To order an RFID fob, you must first download the My Alfa Power App from the iOS or Google Play Store.

Next, create or log into your account and navigate to your profile using the navigation bar at the bottom of the page. Once in your profile, select ‘Charging Key’ and then ‘Order new charging key’. Finally, choose ‘Add address’ and complete the form with your name and full address. Once the order is received our team will assign and ship your RFID fob.

How do I change my password and payment card on my account?

To change your password or the payment card associated with your account, please navigate to the ‘Profile’ tab on the app.

If you would like to change your password, you must select the ‘Change Password’ tab.

If you would like to change your payment card, you must select ‘Payment Option’ and add your card.

Who do I contact if I encounter a problem

You can call us free on 0113 335 1765. Alternatively, you can get online support at m.me/alfapoweruk.

How do I find my nearest Alfa Power Charger?

You can locate our chargers on the My Alfa Power App, the Alfa Power website, Zap-Map, Fortum International Map, Plugsurfing and WattsUp.

What type of EVs can use Alfa Power chargers?

All current and next-generation electric vehicles can use an Alfa Power charger.

What charging connectors do you have on the Alfa Power fast and rapid charger?

Our rapid charger has a CCS connector, a CHAdeMO connector, a Type 2 connector and a Type 2 open socket.

Our fast charger has two Type 2 open sockets.

Will I need to use my cable to charge?

To use the Alfa Power fast charger, you must have your own Type 2 cable.

To use the Alfa Power rapid charger, you will only need a cable to use the open socket – a Type 2 cable would be required.

Do I need a membership to use Alfa Power chargers?

No, once you download the app from the iOS or Google Play Store, you have to register your details. When you have the app, you will be given the option to order an RFID fob as a method of payment. You can start and stop your charging session and manage and control your account.

How do I report a petrol or diesel car that has ICEd the charging space?

Please send an email to support@myalfapower.com with information about when and where you attempted to charge. We would then do our utmost best to resolve the issue by working with our partners.

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Find Us

Alfa Power

Quarry Court

Morley

Leeds

LS27 0BY

0113 335 1765

Alfa E-Charge Ltd | Quarry Court, Leeds, LS27 0BY | Reg No. 11119473